DEALER APPLICATION
Your Gear, Your Right

Return, Exchange and Refund Policy

How to process a return

Effective Date: December 9, 2026

  1. General Policy & Eligibility

We stand by our craftsmanship and offer a straightforward 30-day window for returns and exchanges, starting from the date your order is delivered.

  • Where This Applies: This policy applies exclusively to purchases made directly from fobus.com (B2C). All policies apply to U.S. customers unless otherwise noted.
  • Third-Party Purchases: For items bought from authorized dealers or third-party retailers, all returns, exchanges, and initial warranty claims must be handled through the original seller.
  • Item Condition: General returns and exchanges must be unused, in original condition with tags attached, and free of custom modifications (e.g., no alterations, engravings, or wear).
  • Non-Returnable Items: Personalized items, clearance products, final-sale items, modified products, and products purchased from unauthorized sellers are ineligible for return.

 

  1. Defective, Damaged, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, we want to make it right.

  • Contact us within 30 days of receipt.
  • We will cover the return shipping costs (providing a prepaid label when applicable).
  • You will receive a full replacement, repair, or refund at no additional cost.
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  1. Step-by-Step Return & Exchange Process

Fobus operates from two warehouse locations. To avoid delays, do not ship your return until you have been provided a Return Authorization (RA) number and a specific warehouse address.

  1. Initiate Your Request: Email support@fobus.com within 30 days of delivery. Include your order number, name, shipping address, reason for return, and photos of any issues for quick verification.
  2. Get Authorized: Wait for our support team to approve your request and provide you with an RA number and the correct return shipping address.
  3. Pack Securely: Pack the item securely in its original packaging with all accessories. Attach the RA label (if provided) and include a note with your contact info and instructions (refund or exchange).



  1. Fees, Shipping, & Timelines
  • Shipping Costs: Original shipping is non-refundable. You are responsible for return shipping costs unless the item is defective or damaged.
  • Restocking Fee: A 20% restocking fee applies to non-defective returns/exchanges. This fee is waived for defects, items returned within 14 days of the ship date, or for exchange-only requests.
  • Cancellation Fee: If you cancel an order after it has shipped, a 15% cancellation fee applies once returned, plus the cost of return shipping.
  • Exchange Perks: Exchanges are processed as new orders. If you upgrade to a premium model during an exchange, you receive 10% off.
  • Processing Time: Refunds and exchanges are processed within 3-5 business days of receipt at our warehouse (7-10 days during high-volume holiday periods).
  • Refund Issuance: Refunds take 3-7 business days to reflect on your original payment method. If unavailable, we will issue Fobus store credit. New exchange items ship within 2-3 business days of approval.
  1. International Customers

We ship worldwide. International orders follow the standard 30-day policy with the following exceptions:

  • You are responsible for all return shipping costs (both ways) and any customs duties/taxes. Tracked shipping is highly recommended.
  • Original shipping is non-refundable.
  • Contact support for guidance on customs forms and to obtain your RA number and warehouse address prior to shipping.
  1. Warranty Claims

Our commitment goes beyond the initial sale.

  • Coverage: We offer a Limited Lifetime Warranty protecting against manufacturing defects in materials and workmanship on every holster.
  • Exclusions: Normal wear, misuse, modifications, or improper care are not covered.
  • Loyalty Discount: At our discretion, issues related to excessive wear and tear may qualify for a 15-25% discount coupon toward a replacement item. Submit details and photos to support@fobus.com for 

         review.

  • Returns accepted within 30 days of purchase with proof of receipt.

We stand by our craftsmanship. If you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Just have your receipt ready and the item in its original condition. We get it, sometimes things don’t work out. Let’s make it right.

  • Exchanges are only allowed for defective items or wrong sizes.

Our commitment goes beyond the sale—we want you to be happy with your gear. If you receive a product that’s damaged or incorrect, reach out to us within 30 days. We’ll sort it out. Keep the tags on, and send it back—easy as pie.

  • Always double-check product specifications before ordering.

Please note that clearance items are not eligible for returns or exchanges. They’re final sale—so make sure you love it before buying. We’re all about honesty, and we believe in giving you the info you need to choose wisely.

Your Data Matters to Us

We value your privacy and will never sell your information. Data is collected solely to improve your experience and ensure secure transactions. Cookies: Our site uses cookies to tailor your browsing experience. You can adjust your privacy settings at any time.

Contact & Customer Support

We are here to make your experience hassle-free. Double-check product specifications and our sizing guide before ordering to minimize return fees!

  • Email: support@fobus.com

  • Phone: +1 (787) 468-5427 (Mon-Fri, 9 AM-5 PM EST)

  • Support Portal: fobus.com/support