Effective Date: December 9, 2025

1. General Policy & Eligibility

We offer a 30-day window for returns and exchanges on fobus.com orders, starting on the carrier delivery date. Manufacturing defects are covered separately by the limited lifetime warranty below.

Where this applies: This return and exchange policy applies only to purchases made directly from fobus.com (B2C). US orders are sold by FOBUS USA LLC. Warranty administration is by Fobus International Ltd.

Third-party purchases: Items bought from an authorized dealer, a big-box store, Amazon, or any other retailer are not eligible for a Fobus refund, exchange, or price adjustment. Returns and exchanges belong to the seller who took payment. The 30-day fobus.com window does not apply. A manufacturing defect may still be reviewed under Warranty Claims.

Closeout and final sale: Closeout, clearance, as-is, seconds, and final-sale purchases from a retailer are final. A deep discount, including about 70% below MSRP, does not create a Fobus return or exchange right. We cannot refund the price paid to the store, exchange the unit, or issue store credit.

Item condition (fobus.com only): Returns for a refund must be resalable, in original packaging, with all hardware, and free of modification, engraving, or added parts. Normal try-on is allowed (holstered, drawn, worn on a belt). A resalable refund for a misclick, customer mistake, change of mind, or a second holster ordered for the same gun carries a 20% restocking fee, disclosed before purchase. Heavy wear, odor, missing parts, or damage does not qualify for a full refund.

Non-returnable items: Personalized items, clearance and final-sale items on fobus.com, modified products, and products purchased from unauthorized sellers are not eligible for return or exchange.

Corrosion of rivets, screws, or other metal hardware from sweat, humidity, or sea air is not a defect and is not eligible for return, exchange, or warranty replacement. See Warranty Claims for care instructions.

2. Defective, Damaged, or Incorrect Items

• fobus.com orders: If we shipped a damaged, defective, or incorrect item, contact us within 30 days of delivery. We cover return shipping when a return is required, and we will replace, repair, or refund the item and the original outbound shipping. No restocking fee applies.

  Wrong fit on a fobus.com order (wrong hand, wrong model, optic, or light not supported by our fit list) is an exchange, not a defect. You pay return shipping unless our published fit list was wrong. If our fit list was wrong, we treat it as our error and pay return shipping.

  Retailer and big-box purchases: Contact the store that sold the item. We do not refund or exchange retailer purchases, including closeout units.

  Missing rivet, nut, screw, or paddle: This is a warranty review only if the receipt shows a complete holster sold at the retailer’s normal price. The receipt must show the store name, date, model, and price paid. A shelf tag or listing may support the receipt. It cannot replace it.

  Normal price means the retailer’s ordinary selling price for that SKU, including an ordinary short promotion. It does not mean 50–70% off, a manager markdown, a clearance-bin price, or a closeout, as-is, seconds, or final-sale price.

  If the receipt shows a closeout or deep-discount price, the missing rivet or paddle is the condition purchased. We will not ship a paddle or hardware, replace the holster, or refund the store price.

  Corrosion, rust, pitting, or a seized rivet or screw from sweat, humidity, or sea air is not a missing-part defect and is not covered. See Warranty Claims.

3. Step-by-Step Return & Exchange Process

1. Fobus uses more than one warehouse. Do not ship a return until we send a Return Authorization (RA) number and the correct address. Parcels with no RA may be refused and returned at the sender’s cost.

   1. Email support@fobus.com within 30 days of delivery for a fobus.com order. Include the order number, name, shipping address, SKU, firearm (make, model, generation, light, optic), reason, and whether you want a refund or an exchange. For a defect or damage claim, include photos.

   2. Wait for approval, the RA number, and the return address. Retailer, Amazon, and closeout purchases do not receive a return RA. Those stay with the seller. A later defect claim uses the warranty path, not this return path.

   3. Pack the item in its original packaging with all accessories. Write the RA number on the outside of the carton and include a note with your contact details and “refund” or “exchange.”

   4. After you ship, email the tracking number to support@fobus.com.

   Amazon and other marketplace orders must be returned through that marketplace. Do not ship marketplace returns to Fobus.