**Effective Date: October 8, 2025**
At Fobus International Ltd., we stand behind the quality of our holsters with confidence. This policy outlines our guidelines for returns, exchanges, and refunds for products purchased directly from
fobus.com. Purchases made through third-party retailers or distributors are subject to their respective policies—please contact them for assistance. All policies apply to U.S. customers unless otherwise noted.
## 1. Eligibility for Returns, Exchanges, and Refunds
We offer a straightforward 30-day window for returns and exchanges, starting from the date your order is delivered (verified via tracking). Refunds are available under the following conditions:
– **Defective, Damaged, or Incorrect Items:** Contact us within 30 days of receipt. We’ll cover return shipping and provide a full replacement, repair, or refund at no additional cost.
– **General Returns/Exchanges:** Eligible for unused products in original condition, free of custom modifications (e.g., no alterations, engravings, or wear). Modified products are not accepted and will be returned to you at your expense.
– **Request Period:** All requests must be submitted within 30 days of delivery. After this period, we reserve the right to refuse returns and offer only store credit or exchange for resalable items.
– **Non-Returnable Items:** Personalized, final-sale, or clearance products are ineligible. We do not accept returns for products purchased from unauthorized sellers.
For warranty claims (e.g., manufacturing defects), submit at any time—see our [Lifetime Warranty Policy](link-to-warranty-page) for details. Our Limited Lifetime Warranty covers defects in materials and workmanship but excludes normal wear, misuse, modifications, or improper care. This provides lifetime protection against manufacturing defects on every holster.
## 2. Process for Returns and Exchanges
To ensure a smooth experience, follow these steps:
1. **Initiate Your Request:** Use our secure [Return Portal](link-to-return-portal) on
fobus.com to generate a return authorization (RA) number, invoice, and prepaid shipping label (for eligible cases). Include your order number, name, shipping address, and reason for return.
2. **Prepare Your Return:** Pack the item securely in original packaging with all accessories. Attach the RA label and include a note with your contact info and instructions (refund or exchange).
3. **Ship It Back:** Mail to:
**Fobus International Ltd.**
**Attn: Returns Department**
**c/o ShipMonk**
**201 NW 22nd Ave., Unit 100**
**Fort Lauderdale, FL 33311**
For defective items, we’ll provide a prepaid label. Otherwise, you are responsible for return shipping.
4. **Contact Support:** Have questions? Email
[email protected] or call [Phone Number] (Mon-Fri, 9 AM-5 PM EST). Send photos of any issues for quick verification— we’ll confirm eligibility before approving.
Exchanges are processed as new orders once your return is received (or as store credit if preferred). For international customers, you cover all return shipping costs.
## 3. Timeline and Processing
– **Submission Window:** 30 days from delivery for returns/exchanges; ongoing for warranty claims.
– **Processing Time:** Once received at our Miami Warehouse, refunds/exchanges are handled within 3-5 business days. High-volume periods (e.g., holidays) may extend to 7-10 days.
– **Refund Issuance:** Issued to your original payment method (credit card, PayPal, etc.). Expect 3-7 business days for reflection in your account, depending on your bank. If unavailable, we’ll issue a Fobus store credit.
– **Exchange Fulfillment:** New item ships within 2-3 business days of approval.
## 4. Fees and Shipping
– **Restocking Fee:** 20% of the item price for non-defective returns/exchanges (waived for defects or within 14 days of ship date).
– **Shipping Costs:** Original shipping is non-refundable. Return shipping is customer-paid, except for defects/damages.
– **Cancellation Fees:** If canceling after shipment, a 20% fee applies once returned (plus return shipping).
– **Dealer Minimums:** For B2B/FFL dealers, $400 minimum opening order qualifies for free U.S. shipping (contiguous 48 states). Returns within 60 days incur a 20% restocking fee unless defective; RA required. After 60 days, only exchanges or credit for resalable items.
## 5. International Returns and Exchanges
We ship worldwide, but international returns follow the same 30-day policy with these notes:
– You are responsible for all return shipping costs (both ways) and any customs duties/taxes.
– Original shipping is non-refundable.
– Use our Return Portal for an RA; include all documentation to avoid delays.
## 6. Dealer-Specific Terms
For authorized FFL dealers and B2B customers:
– **Opening Order:** $400 minimum for free U.S. shipping.
– **Returns/Exchanges:** Within 60 days, subject to 20% restocking fee (waived for defects). RA required in advance via
[email protected].
– **Post-60 Days:** Exchanges or account credit only for new-condition items; dealer covers return shipping.
– **Warranty:** 100% Limited Lifetime Warranty covering manufacturing defects—submit claims anytime with proof of purchase.
We reserve the right to void policies for damaged/resalable items. Unauthorized returns will be refused and shipped back at your expense.
## Contact Us
**This policy is subject to change; last updated October 8, 2025. By purchasing from
fobus.com, you agree to these terms.**
