FAQ
Will your holsters scratch or damage the finish of my gun?
I'm having a hard time drawing from my holster, what should I do?
This question is relevant to passive retention holsters from our standard series (no retention adjustment screw) or our ND series (with retention adjustment screw). First, please make sure the holster you have is an approved fit for your pistol (see the question on this page about gun fits).
If your holster is from our standard series (no retention adjustment screw), it might need a ‘break-in’ period. Draw fast and decisively, in an upwards motion, in line with the holster direction. Do it many times, until you feel the draw is easy enough and not too much force needs to be applied. You may also apply silicone (or a similar spray) inside the holster, in the trigger guard area, to ease the draw. You may watch this YouTube video for further guidance:
If your holster is from our ND series (with a retention adjustment screw), simply unscrew the retention adjustment screw until the draw is comfortable and not too difficult when drawing in a fast, decisive upward motion. In any case, do not completely unscrew the retention adjustment screw.
If, after doing all the above, you still find it difficult to draw from your holster, kindly contact our customer service at [email protected].
The holster doesn't fit my gun properly, what do I do?
Does the retention screw come pre-adjusted for my pistol?
I lost one of the screws in my holster / mag pouch, what do I do?
Are your holsters sensitive to any special conditions?
My gun feels too loose in the universal IWB holster I bought, what should I do?
Do not test retention of our universal IWB holsters when holding the holster and pistol in your hands. Do it only when wearing the holster. Retention in our universal IWB holsters is achieved by pressure on the pistol from the holster’s flexible rubber backing on the one hand and the user’s belt/holster shell on the other. When worn properly, the holster must be placed inside your pants all the way down to the end of its clips, and your belt must be tight. You may watch this YouTube video for further guidance: https://www.youtube.com/watch?v=rNBPuOLAZO0.
If, when worn properly, you feel your gun is not held tightly by the holster, it might be that your gun is not a fit for your holster model. In this case, kindly contact our customer service at [email protected].